The platform
Every feature, included.
No tiered upcharges. No bolt-on modules. No surprise add-ons. The full platform — the same one we ship to enterprise — for $99 a seat.
Compliance
50-state TCPA windows
Per-state seeded with citations + auto-applied to the called party's local timezone.
Multi-tier DNC
Federal + state + internal + litigator + reassigned-number registry.
FDCPA Reg F frequency cap
Max 7/7-day rolling window enforced server-side.
Wireless-without-consent block
Express-consent gate on every wireless dial.
Mini-Miranda auto-disclosure
Configurable text in English + Spanish, per recording-consent mode.
Compliance audit log
Immutable record of every dial decision, subpoena-ready.
Dialing
Predictive dialer
60-min rolling abandon control, 2.7% hard ceiling, smart ramp.
Power dialer
1:1, 1:2, 1:3 ratios. Auto-cadence on agent-ready.
Preview dialer
Agent reviews account before each dial.
Manual click-to-call
Single-button dial from the collector workspace.
AMD (mod_avmd)
FreeSWITCH-native answering-machine detection.
Per-state CID rotation
Local-presence pool, round-robin selection by called-party state.
Collections-specific
Promise-to-Pay tracker
Capture verbal commitments, schedule follow-ups, mark kept/broken.
Payment plans
Multi-installment arrangements with auto next-payment-date tracking.
Debtor account management
Balance, original creditor, portfolio, SOL date, custom fields.
Skip-trace integrations
TLO, LexisNexis, IDI Data, BeenVerified — pull updated phone numbers and addresses.
Payment processor hooks
PayCom, RevSpring, ACI, Repay — initiate charges from the workspace.
Letter & email workflows
Auto-trigger collection letters after PTP/dispute/RPC events.
AI Coach
Live transcription (Deepgram)
Streaming STT with speaker diarization, sub-second drift.
FDCPA violation detection
Real-time pattern + LLM detection on agent turns.
Live whisper coaching
Contextual prompts during the call, never blocking.
Post-call scoring
Rubric across compliance, empathy, persistence, close.
Sentiment trajectory
Per-call sentiment timeline + per-debtor history.
Inbound
IVR flow builder
Say / play / gather / transfer / voicemail / branch nodes.
Inbound number routing
Time-of-day, day-of-week conditional routing per DID.
Agent queues
Longest-idle, round-robin, skill-based routing strategies.
Operations
Real-time supervisor dashboard
Live calls grid, floor status, event stream, barge/whisper/listen.
Call recording → S3
Per-tenant bucket, lifecycle policies you control, consent-aware.
Reports
Hourly/daily call volume, abandon rate, contact rate, talk time, RPC rate.
Multi-tenant isolation
Row-level enforcement on every query. SOC 2 Type II in progress.
Role-based access
Tenant admin / supervisor / collector / platform admin.
Developers
Public REST API (/v1/*)
API keys with scopes, bcrypt-hashed at rest, rate-limited per key.
Webhook subscriptions
HMAC-SHA256 signed payloads. Exponential retry up to 24h.
CRM integration framework
DAKCS, Latitude, Beam, Quantrax, Salesforce, HubSpot — adapter pattern, AES-256-GCM encrypted credentials.
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